Terms of Service
Draft for legal review — not yet final.
This page was prepared as a working draft describing how Slotly actually operates. It must be reviewed and approved by a licensed attorney before Slotly accepts real bookings. Items marked [LEGAL REVIEW] need a professional decision.
1. Who we are
Slotly (“Slotly”, “we”) runs an online marketplace where independent providers (“Providers”) list services, openings and deals, and customers (“Customers”) book them. [LEGAL REVIEW] Insert the legal entity name, state of organisation and registered address.
2. Slotly is a marketplace
Providers, not Slotly, deliver the services listed. Each Provider is responsible for its services, staff, premises, licences, insurance, taxes and compliance with law. Slotly does not employ Providers. [LEGAL REVIEW] Confirm marketplace/agent characterisation and limitation of Slotly’s responsibility.
3. Accounts
You must give accurate information and keep your password secure. You must be 18 or older to create an account. Parents or guardians book services for children and are responsible for them.
4. Bookings and payment
- Instant Book: the booking is confirmed when Stripe confirms payment.
- Request to Book: your card is authorised; the Provider has 15 minutes to accept. You are charged only on acceptance. If the Provider declines or doesn’t respond, the authorisation is released.
- Prices are shown before you pay, including any Slotly service fee. Some Providers note that prices are plus tax. [LEGAL REVIEW] Sales-tax collection responsibility (Slotly vs Provider) in Nebraska and Iowa.
- Payments are processed by Stripe. Slotly does not hold customer funds outside Stripe.
5. Cancellations and refunds
See the Cancellation & Refund Policy. The policy shown on a listing at booking time applies.
6. Smart Deals and codes
In-person deal codes are free, single-use, non-transferable unless stated, have no cash value, and are valid only during the hours and dates shown. Providers set deal terms and honour them. [LEGAL REVIEW] Promotional/coupon law and gift-card rules if paid vouchers are ever offered.
7. Providers
Providers must list genuine regular prices, honour confirmed bookings, keep availability accurate, complete required verification, and follow Slotly’s safety rules. Slotly charges a commission on completed bookings (15% by default, or as agreed) and pays Providers through Stripe Connect. Provider-specific terms will be in a separate Provider Agreement. [LEGAL REVIEW] Draft the Provider Agreement.
8. Reviews and content
Only customers with completed bookings may review. Reviews must be honest and lawful. We may remove content that breaks these terms.
9. Safety
Report safety concerns from the provider’s profile. In an emergency, call 911. Verification badges reflect only checks Slotly has recorded as completed; they are not a guarantee. [LEGAL REVIEW] Background-check disclosures (FCRA) and limitation language.
10. Disclaimers and liability
[LEGAL REVIEW] Warranty disclaimer, limitation of liability, indemnity, dispute resolution (arbitration / class waiver if desired), governing law (proposed: Nebraska), and venue.
11. Changes
We may update these terms and will post the new date here. Material changes will be notified by email.
12. Contact
Questions: contact support.