Frequently asked questions

Instant Book confirms your spot as soon as payment succeeds. With Request to Book, your card is authorised (not charged) and the provider has 15 minutes to accept. If they decline or don't answer, the hold is released and you aren't charged.

Instant Book: when you pay. Request to Book: only when the provider accepts. Payments are processed by Stripe; Slotly never sees or stores your full card number.

It depends on the listing’s policy (flexible, moderate or strict), shown before you book. If the provider cancels, you always get a full refund. See the cancellation & refund policy.

Discounts are measured against the provider's regular price, which they confirm is genuine. Slotly never shows made-up discounts.

A badge (for example "Background checked") appears only after Slotly has recorded that check as passed and not expired. No badge means the check hasn't been completed.

Claim a deal for free to get a one-time code and QR code. Show it at the business during the deal's hours. Each code works once.

Four fictional businesses show how Slotly works. They're labelled "DEMO BUSINESS — NOT AVAILABLE TO BOOK". You can try their booking and deal flows as a simulation — nothing is charged, booked or sent to a merchant.

Listings show age ranges. Services for children require the provider to complete identity and background checks before they can be booked.

Yes. You don’t need a website or booking software. Create a provider profile.

A commission on completed bookings (15% by default). No monthly fee. Payouts go to your bank through Stripe.