Cancellation & Refund Policy
Draft for legal review — not yet final.
This page was prepared as a working draft describing how Slotly actually operates. It must be reviewed and approved by a licensed attorney before Slotly accepts real bookings. Items marked [LEGAL REVIEW] need a professional decision.
Which policy applies
Each listing shows one of three policies before you book. The policy shown at booking time applies to that booking.
| Policy | If you cancel |
|---|---|
| Flexible | Full refund if you cancel at least 24 hours before the start. No refund after that. |
| Moderate | Full refund if you cancel at least 48 hours before the start. No refund after that. |
| Strict | No refund once the booking is confirmed. |
Requests that aren’t accepted
For Request to Book, if the provider declines or doesn’t respond within 15 minutes, your card authorisation is released. You are not charged. You can also withdraw a pending request at any time.
If the provider cancels
You get a full refund, including any Slotly service fee, automatically.
No-shows
If you don’t attend, no refund is due unless the provider chooses to give one.
Weekly series
A pending series can be withdrawn as a whole. After confirmation, each week follows the listing’s policy separately.
How refunds are paid
Refunds go back to the original card through Stripe. They usually appear within 5–10 business days, depending on your bank.
Smart Deal codes
Free in-person deal codes have no cash value and aren’t refundable.
[LEGAL REVIEW] Confirm whether the Slotly service fee is refundable on customer cancellations, chargeback handling language, and consistency with providers’ own published policies (e.g. deposits).